Articles on: Delivery Notifications

Customizing your Delivery Notifications


Introduction


Ship24’s Delivery Notifications feature allows you to send beautiful, branded shipment updates directly to your customers’ inboxes — keeping them informed, reassured, and engaged throughout the delivery process.


In this guide, we’ll show you how to customize the design, content and behavior of your Delivery Notifications in just a few clicks.


In this article


Settings


  • Navigate to the Settings tab to start configuring your notifications.



Email sending settings


  • Sender Email Name: This is the name your customers will see in their inbox. You can personalize it to match your brand (e.g. “My Brand”).
  • Test Email Address: Use this field to enter your own email address. This allows you to preview how the notification will look by sending yourself a test.


Typography Customization


The typography section allows you to select the font used throughout your tracking page.


  • Primary Font: Choose a font style from the dropdown menu to apply to your page.


Preview Text: A sample sentence, “The quick brown fox jumps over the lazy dog”*, is displayed to preview the selected font in real time.Tip: Select a font that complements your brand and ensures readability for your users.


Color Customization


You can modify the colors used in your Delivery Notifications to match your brand’s theme.


  • Primary Color: Sets the color for the Text and Track button background
  • Secondary Color: Sets the color for the Background and Track button text


To update a color:


  1. Click the pencil icon next to the color field.
  2. Choose a new color from the color picker or enter a hex code for precise branding.
  3. Click Save to apply changes.


Tip: Use contrasting colors to ensure readability. For example, a dark primary color works well with a light secondary color.


Ship24 Branding


  • If you want to redirect users to your Branded Tracking Page from the email (when clicking on the "Track" button), enable this setting.


Tip: If this is disabled, users will be redirected to Ship24 instead, with tracking results for this tracking number.


Final Checklist Before Saving


  • Sender name and test email are correct.
  • The selected font is readable and aligns with your brand.
  • Primary and secondary colors contrast well for visibility.
  • Ship24 branding feature is enabled or disabled as needed.


Saving Your Changes


  • Click Save to apply the changes to your Delivery Notifications.


Email Layout



The Email Layout **tab allows you to promote your brand, products, special offers, or relevant content directly in the **Delivery Notifications. This section lets you add marketing blocks and banner image to engage customers and drive conversions.


Brand


You can display a banner to represent your brand on top of the email.


  • Store Link: Add a your brand URL for redirection.
  • Banner Image: Upload a 620x180 px PNG or JPG (max size 1MB).


Marketing & Upselling Blocks


This section lets you create up to 2 marketing blocks, each with a title, link, and image. These blocks appear at the top of the tracking page.


For each block:


  • Title: Enter a short, engaging title.
  • Link: Add a URL where users will be redirected when clicking the block.
  • Image: Upload a 250×350 px PNG or JPG file (max size 1MB).


Tip: Use these blocks to highlight promotions, featured products, FAQs, or special announcements.


Final Checklist Before Saving


  • Titles and links are correct.
  • Uploaded images match the required dimensions.


Saving Your Changes


  • Click Save to apply the changes to your Delivery Notifications.


Email Content



The Email Content **tab allows you to fine-tune the messages your customers receive depending on the tracking status update. You can display your brand, products, special offers, or any relevant content directly in the **Delivery Notifications.


For each shipment status — Info Received, In Transit, Out for Delivery, Failed Attempt, To Pick Up, Exception and Delivered — you can:


Enable or disable the notification

  • You can decide which steps of the delivery are the most important for your customers.


Edit the content for:

  • The subject
  • The header
  • The body


Include Tags that will automatically fill with the data (if available)

  • Make sure the data is available for the Tags you are using.
  • Arrange your sentence to work in case the data is not available.


Tip: Don’t forget to click “Send Test Email” to preview how your custom message looks in a real inbox!


Final Checklist Before Saving


  • Notifications are enabled only for the shipment statuses you want to send (e.g. Out for Delivery, In Transit, etc.).
  • The subject, header and body are filled with the text you want.
  • Tags are correctly used.
  • Test email match your expectations.


Saving Your Changes


  • Click Save to apply the changes to your Delivery Notifications.


Updated on: 19/06/2025

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