> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.ship24.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How Team Seats and Billing Work ### Introduction Team is billed per seat, and a seat is one colleague in your organization. This article covers buying seats, how they're counted, adding and removing them, and what happens when you cancel. Only the Owner can buy, change or cancel seats. Admins can see the **Subscriptions** page, but its buttons are disabled for them. ### In this article * [Buy seats](#3-buy-seats) * [How seats are counted](#3-how-seats-are-counted) * [Add more seats](#3-add-more-seats) * [Remove a seat](#3-remove-a-seat) * [Cancel Team](#3-cancel-team) * [Common questions](#3-common-questions) ### Buy seats Team costs $10 per seat per month, and you can buy 1 to 15 seats at checkout. For more than 15, email [contact@ship24.com](mailto:contact@ship24.com). 1. Go to **Organization** > **Subscriptions**. 2. Under **Discover our products**, find **Team (Seats)** and click the button next to it. 3. Under **"How many seats do you need?"**, use **-** and **+** to pick the number of seats. 4. Fill in your **Billing information**. 5. Click **"Confirm and Pay with Stripe"**. ![Team checkout with the seat selector](https://storage.crisp.chat/users/helpdesk/website/-/b/0/5/d/b05de28401784000/team-checkout-seat-selector_gbsu42.png =1600x900) || Team needs a Tracking API or All-in-one Tracking Solution plan to be useful. If your organization has no tracking plan, or only IOSS, the **Subscriptions** page shows a banner saying so before you buy. ### How seats are counted The Owner never uses a seat. Seats are only for the people you add, so if you buy 1 seat, the counter shows **0 of 1 seat used**. A seat is in use when it's held by: * An active member * A pending invitation, from the moment it's sent A seat is freed straight away when you deactivate or remove a member, revoke an invitation, or the person declines it. You can see how many seats are in use at the top of **Organization** > **Team members**. ![Seat counter on the Team members page](https://storage.crisp.chat/users/helpdesk/website/-/b/0/5/d/b05de28401784000/team-seat-counter_1jztors.png =1600x900) When every seat is in use, the counter turns amber, a banner explains your options, and **Invite user** is disabled. Free a seat by [deactivating or removing a member](https://help.ship24.com/en/article/how-to-invite-and-manage-team-members-r7je9e/#3-deactivate-or-reactivate-a-member), or buy another one. ![Team members page with every seat in use](https://storage.crisp.chat/users/helpdesk/website/-/b/0/5/d/b05de28401784000/team-members-seats-full_1gy0fop.png =1600x900) ### Add more seats 1. Go to **Organization** > **Subscriptions**. 2. In the **Team (Seats)** section, click **"Manage seats"**. 3. Increase the number of seats and confirm. You can also click **"Need another seat? Buy one"** on the **Team members** page. ![Team (Seats) section with the Manage seats button](https://storage.crisp.chat/users/helpdesk/website/-/b/0/5/d/b05de28401784000/team-subscriptions-page-team-p_3t4k8l.png =1600x900) New seats are ready to use straight away. A seat added partway through your billing cycle is pro-rated: for the first period you pay only for the time left in the cycle, then $10 a month after that. For example, a seat added halfway through the cycle costs about $5 for that first period. Team has its own billing date, separate from your tracking plan. You can see it under **Estimated upcoming invoice** in the **Team (Seats)** section. ### Remove a seat 1. Go to **Organization** > **Subscriptions**. 2. In the **Team (Seats)** section, click **"Manage seats"**. 3. Decrease the number of seats and confirm. You can only remove a seat that nobody is using. To remove an occupied seat, first deactivate or remove the member, or revoke the invitation holding it. ||| Removing a seat takes effect immediately and isn't refunded. You keep paying for the current billing cycle, and the seat can't be used for the rest of it. ### Cancel Team 1. Go to **Organization** > **Subscriptions**. 2. In the **Team (Seats)** section, click **"Cancel subscription"**. 3. Click **"Cancel Now"** to confirm, or **"Keep my subscription"** to go back. ![Cancel your Team (Seats) subscription confirmation](https://storage.crisp.chat/users/helpdesk/website/-/b/0/5/d/b05de28401784000/team-cancel-confirmation_1qzd10z.png =1600x900) ||| Cancelling takes effect immediately. Every seat closes and every member is removed from your organization at once. If you buy Team again later, your previous members don't come back and you'll need to invite them again. Cancelling Team doesn't affect your tracking plan. ### Common questions ###### Does the Owner need a seat? No. The Owner is never counted, so every seat you buy is for a colleague. ###### Can I get a refund for a seat I removed? No. Removing a seat ends it immediately, with no refund for the rest of the billing cycle. ###### I need more than 15 seats Email [contact@ship24.com](mailto:contact@ship24.com) and we'll set up a plan for you. ###### Can I buy Team through the Shopify app? Not from inside Shopify. If your tracking plan is billed through the Shopify app, log in to your Ship24 dashboard and buy Team from **Organization** > **Subscriptions** instead. Team is then paid by card through Stripe, separately from your Shopify subscription. ### Next steps * [What Is Ship24 Team and How Does It Work](https://help.ship24.com/en/article/what-is-ship24-team-and-how-does-it-work-16299nr/) * [How to Invite and Manage Team Members](https://help.ship24.com/en/article/how-to-invite-and-manage-team-members-r7je9e/) * [Understanding Team Roles and Permissions](https://help.ship24.com/en/article/understanding-team-roles-and-permissions-unp2qr/) * [Ship24 Pricing and Plans Explained](https://help.ship24.com/en/article/ship24-pricing-and-plans-explained-425d9d/)