How to Import Existing Orders from Your Shopify Store in Ship24

Introduction

This article explains how to import existing orders from your Shopify store into Ship24 so you can track them in your Shipment Dashboard. Use this when you have past orders that were created before you installed or connected the Ship24 Order Tracking app.

What You'll Learn

In this article, you'll learn:

• What To Do Before You Start
• Import Existing Orders from Shopify
• Frequently Asked Questions and Troubleshooting

What To Do Before You Start

Make sure you have the basics in place so the import works correctly.

Requirements

• Your Shopify store is already connected to Ship24.
• You can access your Ship24 Shipment Dashboard.

Import Existing Orders from Shopify

Once you open your Ship24 app from Shopify, you will be directed to your Shipment Dashboard. To import existing orders, click on Add shipment. After that:

1. Click on Integrations.
2. On Source, choose your Shopify store.
3. Enter the Number of Orders To Import.
4. Select the dates from which you want Ship24 to start looking at your Shopify orders.
5. Click on Add shipment. Ship24 will start importing your orders. If you are importing large amount of numbers, it may take a few minutes to be fully processed.

Frequently Asked Questions and Troubleshooting

I clicked Add shipment but no orders appeared

Check the following:

1. Confirm you selected the correct Shopify store in the Source field.
2. Make sure the Order Creation Date is early enough to include the orders you expect.
3. Verify the Number Of Orders To Import is greater than zero.
4. Refresh the Shipment Dashboard after a few minutes, especially if you imported a large batch.

If shipments still don’t appear, try a smaller test import with a more recent date.

Some orders imported, but others are missing

Common reasons:

• The missing orders may not have tracking numbers in Shopify yet. Only orders with tracking information can be tracked in Ship24.
• Your Number Of Orders To Import limit may have been reached before those orders were processed.
• The orders might be older than the chosen Order Creation Date.

Adjust your date and number limits, then run another import.

Can I import the same orders twice?

If you repeat an import with overlapping dates, Ship24 will usually match existing shipments and avoid creating duplicates. However, it’s best to:

• Use clear date ranges and order counts, and
• Avoid repeatedly importing the same period unless you are troubleshooting.

Next Steps

After you have imported your orders, you can learn how to track your orders with Ship24's AI Order Tracking App.

Updated on: 15/01/2026