Articles on: Shopify

How to Install the Ship24's AI Order Tracking Shopify App

Introduction


This article walks you through installing the Ship24 AI Order Tracking App from the Shopify App Store. Follow these steps if you’re new to Ship24 or setting it up on a new Shopify store.


What You'll Learn


This article will show you information on:



What to do Before You Install


Make sure you have everything you need before you start the installation.


Requirements


  • You have an active Shopify store.
  • You’re signed in as the store owner or as staff with permission to install apps.
  • You can access the Shopify App Store in a web browser.


The Ship24 Order Tracking app is installed and billed through Shopify.


Installing Ship24's AI Order Tracking from the Shopify App Store


Use these steps if you’re installing from a computer browser.


  1. Go to Ship24's AI Order Tracking App.
  2. Click Install.


If you manage multiple Shopify stores, double-check the store name before you click Install app. Installing on the wrong store can affect your tracking data and billing.


Reviewing Permissions and Finishing Setup


During installation, Shopify displays a list of permissions that Ship24 needs to work correctly.


What you’ll see


You’ll see a screen where Ship24 requests access to:


  • Personal Data (Customers and Store owner) - to send delivery notifications and support tracking
  • Store Data (Products and Orders) - to read tracking numbers and shipment details


What you need to do


  1. Review the permissions list carefully.
  2. Click Install app to give Ship24 permission to connect with your store.


Next Steps:


Once the Ship24 order tracking app is installed, you're ready to connect your store.

Updated on: 15/01/2026

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