How to send Delivery Notifications using your own email address

Introduction

Verifying your sending domain allows Ship24 to send delivery notification emails from your own domain, instead of a generic Ship24 address.

This improves email deliverability, brand trust, and helps prevent your notifications from landing in spam folders.

Why verify your sending domain?

When delivery notifications are sent from an unverified or generic domain, email providers (Gmail, Outlook, etc.) are more likely to flag them as spam.

By verifying your domain, you can:

Improve inbox placement for delivery notifications
Send emails using your own branded domain
Increase trust with email providers
Reduce the risk of spoofing or phishing attempts

Free email domains (Gmail, Yahoo, Outlook, Hotmail, etc.) cannot be verified, as DNS access is required.

Pre-requisite

This feature requires an active subscription to the Tracking Solution Pro plan.
You will need access to your domain’s DNS settings (via your email or DNS provider).

How domain verification works

Ship24 verifies your domain by asking you to add DNS records to your domain.

These records confirm that Ship24 is authorized to send emails on your behalf.

Once the records are detected, your domain status will change from Unverified to Verified.

Verify your sending domain

Open Delivery Notifications settings

From your Ship24 dashboard, navigate to Delivery Notifications.

Add a new sending domain

Go to the Settings tab and locate the Sending Domain Settings section.

Click Add Email.

Copy the DNS records provided by Ship24

Ship24 will display three CNAME records required to authenticate your domain.

These records must be added to your domain’s DNS settings.

Add the CNAME records to your DNS provider

Documentation for common DNS providers:

DNS changes may take some time to propagate.

Authenticate your domain

Once the CNAME records have been added, return to Ship24 and click Authenticate.

Ship24 will then complete the domain validation process.

Confirm verification status

When the domain status changes to Verified, your domain has been successfully authenticated.

You can now send Delivery Notifications using this email address.

What happens after verification?

After your domain is verified:

Delivery notification emails will be sent using your domain
Your brand name appears more consistently in inboxes
Email deliverability and trust are improved

No further action is required unless you change your domain or DNS settings.

Troubleshooting

My domain is still unverified

Double-check that all DNS records match exactly
Ensure there are no typos or missing values
Wait a bit longer DNS propagation can take time

If you need help verifying your domain or have questions about delivery notifications, contact the Ship24 support team.

Updated on: 03/02/2026

Was this article helpful?

Thank you!