> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ship24.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Setting Up Your Branded Tracking Page

### Introduction

A Branded Tracking Page gives your customers a tracking page that looks like your store instead of a courier website. You control the branding, the content, and the layout, which keeps customers engaged and cuts down on "Where Is My Order" enquiries.

This article covers creating a page and managing your pages. For everything inside the editor, see [customizing your Branded Tracking Page](https://help.ship24.com/en/article/customizing-your-branded-tracking-page-svsoki/).

### In this article

* [Who can use it](#3-who-can-use-it)
* [The Tracking Pages list](#3-the-tracking-pages-list)
* [Creating a page](#3-creating-a-page)
* [Managing your pages](#3-managing-your-pages)
* [General settings](#3-general-settings)

### Who can use it

Branded Tracking Pages are part of the All-in-one Tracking Solution. You can [start on the free plan](https://dashboard.ship24.com/onboarding-dashboard/step-1) to try it out, with limits on shipments and customization options.

How many pages you can run depends on your plan:

| Plan | Tracking pages |
| --- | --- |
| Free | 1 |
| Essential | 3 |
| Pro | 10 |
| Enterprise | 10 |

Running several pages is useful when you sell under more than one brand, serve different markets, or want a separate page for a campaign. See [Ship24 pricing and plans explained](https://help.ship24.com/en/article/ship24-pricing-and-plans-explained-425d9d/) to compare plans.

| Multiple pages are available on the current version of the Branded Tracking Page. If your page was set up under the previous version, create a new page to use them.

### The Tracking Pages list

Open **Tracking Pages** in the sidebar. Every page you have appears here as a card, with a desktop and a mobile thumbnail.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/5/d/b05de28401784000/btp-v2-tracking-pages-list_xt3rr8.png =1600x900)

1. **Add page** creates a new tracking page.
2. The counter shows how many pages you are using against your plan limit.
3. The star marks your primary page. The pencil renames the page.
4. Your public page URL, with a button to copy it.
5. Row actions: edit the page, delete it, or open the menu for **Duplicate**, **Set as Default**, and **View Live Page**.

### Creating a page

1. Click **Add page**.
2. Choose how to start.
3. Enter a page name.
4. Enter your page URL.
5. Click **Create**.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/5/d/b05de28401784000/btp-v2-add-page-modal_1itd1sb.png =1600x900)

1. **Start from scratch** gives you a blank page. **Duplicate existing** copies the settings of a page you already have, which is faster when you want a consistent look across brands or markets.
2. The page name is internal. It identifies the page in your list, so use something you will recognise later, such as a brand or a campaign.
3. The page URL is public. Most people use their brand name, giving something like `my-brand.ship24.com`.
4. **Create** builds the page and opens the editor.

|| Duplicating copies everything except the page URL and the custom domain, since those have to be unique to each page.

||| Changing your page URL after launch breaks every link you have already shared, including links in delivery emails customers have received. Choose it before you publish.

### Managing your pages

**Rename a page** with the pencil icon next to its name. This changes the internal name only, not the public URL.

**Set a primary page** from the row menu. The primary page carries the star, and it is the page your [delivery notification emails](https://help.ship24.com/en/article/customizing-your-delivery-notifications-1qz8zip/) link to.

**Duplicate a page** from the row menu to reuse an existing configuration as a starting point.

**Delete a page** with the bin icon. You cannot delete your primary page. Set another page as primary first, and the bin icon becomes available.

||| Deleting a page takes its public URL offline, so any links already shared with customers will stop working.

### General settings

Open a page and go to the **General** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/5/d/b05de28401784000/btp-v2-general-tab_g67ohc.png =1600x900)

1. **Tracking Page URL** is your public page address, with a button to copy it.
2. **Custom Domain** points your own domain at the page, so customers see something like `track.yourstore.com` instead of a ship24.com address. See [using a custom domain for your Branded Tracking Page](https://help.ship24.com/en/article/using-a-custom-domain-for-your-branded-tracking-page-yuqybj/).
3. **IFrame Embed** places the tracking page inside a page on your own website. Choose **With Menu** or **Without Menu**, then copy the snippet and paste it into your site. Without Menu suits an embed that sits inside your existing site navigation, since it avoids showing two menus.
4. **Languages** sets which languages your page is offered in. See [offering your page in several languages](https://help.ship24.com/en/article/customizing-your-branded-tracking-page-svsoki/#3-offering-your-page-in-several-languages).

### Next steps

Your page exists but still looks generic. Next, [customize the content and styling](https://help.ship24.com/en/article/customizing-your-branded-tracking-page-svsoki/), then [set up delivery notifications](https://help.ship24.com/en/article/customizing-your-delivery-notifications-1qz8zip/) so customers are emailed as their status changes.