> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ship24.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Understanding Shipment Delivery Statuses

### Introduction

Ship24 tracks shipments from thousands of couriers worldwide and assigns each shipment a standard delivery status based on the latest tracking event. These statuses help you quickly understand where a package is in its journey, from dispatch to delivery or exception.

In this article we explain what each Ship24 delivery status means and how it helps you stay informed.

### In this article

There are eight statuses:

* [Pending](#6-pending)
* [Info Received](#6-info-received)
* [In Transit](#6-in-transit)
* [Out for Delivery](#6-out-for-delivery)
* [Delivered](#6-delivered)
* [Available for Pickup](#6-available-for-pickup)
* [Failed Attempt](#6-failed-attempt)
* [Exception](#6-exception)

###### Pending

The tracking number has been added to Ship24, but we have not received any tracking data yet.

This usually means:

* The shipment has not been scanned by the courier yet
* The courier has not shared tracking data yet

| For a full breakdown of this status and how to resolve it, see [why the shipment status is Pending](https://help.ship24.com/en/article/why-is-the-shipment-status-pending-wk75bm/).

###### Info Received

Ship24 has received the tracking number and basic information, but the package is not yet physically in the courier's hands.

This often happens when:

* A label has been created
* The parcel has not been dropped off or picked up yet

###### In Transit

The shipment is on its way.

This status includes:

* Movement between courier facilities
* Departure from or arrival at airports
* Customs clearance in progress

| This is usually the longest phase in the delivery journey.

###### Out for Delivery

The parcel is with the last-mile courier and will be delivered soon, usually within the same day.

| This is the final step before delivery, so it is a good moment to notify your customer.

###### Delivered

The package has reached its final destination.

This status is used when:

* The delivery was confirmed by the courier
* A delivery scan or signature was captured

###### Available for Pickup

The parcel was not delivered to the recipient directly and is now available at a collection point, such as a parcel locker or pickup store.

The recipient may need to:

* Show ID
* Enter a code
* Visit the pickup location within a deadline

###### Failed Attempt

The courier tried to deliver the package but could not complete it.

Reasons may include:

* Recipient unavailable
* Incorrect address

The courier usually retries or redirects the package.

###### Exception

Something unexpected happened that is affecting delivery.

Possible causes:

* Package lost or damaged
* Clearance issue at customs
* Returned to sender
* Held by courier due to payment or restrictions

||| Shipments with this status may need your attention.

### How statuses are updated

Statuses are updated automatically every time a new event is received from the courier.

You can also manually **refresh** a shipment in your dashboard if you are expecting an update.

### Next steps

For exact status codes and their meanings, see the [Ship24 documentation](https://docs.ship24.com/status/). To reduce missing or irrelevant events, see [how to create a good shipment tracker](https://help.ship24.com/en/article/how-to-create-a-good-shipment-tracker-fa7b2q/).