Understanding Subscription to Ship24's AI Order Tracking Shopify App

Introduction

This article explains how subscriptions work for the Ship24 Order Tracking app on Shopify. It covers how plans are structured, how billing works for existing Ship24 customers, and what happens if you are new to Ship24 and subscribe through Shopify.

What You'll Learn

This article will show you information on:

• How Ship24 Tracking Plans Work with the Shopify App
• If You Already Have an Existing Ship24 Tracking Subscription
• If You Are New To Ship24

How Ship24 Tracking Plans Work with the Shopify App

Ship24 offers several tracking solution plans that you can use with the Shopify app.

No matter which tracking solution plan you choose:

• You can use the Ship24 Shopify app to track orders, use the shipment dashboard, and offer a branded tracking page.
• Your plan limits and features (for example, shipment limits, AI courier auto-detection, Tracking API access on higher tiers) come from your active Ship24 subscription.

If You Are New To Ship24

If you don’t have a Ship24 account or tracking solution plan yet, you can start directly from the Shopify app.

In this case:

• You will create a new Ship24 account from within the Shopify app.
• Your subscription payment will be billed through Shopify, using Shopify’s standard app billing system.

If You Already Have an Existing Ship24 Tracking Subscription

If you are already subscribed to Ship24’s Tracking Solution:

• You can install the Shopify app and start using it right away.
• Your subscription will continue to be billed normally by Stripe, just as before.

Plan Options Overview

You can subscribe to any Ship24 tracking solution plan that fits your volume and needs such as:

• Free plan
• Essential plan
• Pro plan

Next Steps

Once you've understood Ship24's subscription plans, how to import existing orders from your Shopify store in Ship24.

Updated on: 15/01/2026