Articles on: Shopify

What is Ship24's AI Order Tracking Shopify App

Introduction


This article explains what the Ship24 AI Order Tracking app for Shopify does, who it’s for, and how it fits into your store. Read this first if you’re deciding whether to install the app or want to understand the overall benefits for your business.


What You'll Learn


In this article, you'll learn:



What Ship24's AI Order Tracking Shopify App Does


The Ship24 AI Order Tracking App centralizes all of your order tracking in one place inside your Shopify admin. You can track shipments from more than 2,500 carriers and shops worldwide, view their status in a shipment dashboard, and offer your customers a branded tracking experience with delivery email notifications.


Instead of sending customers to different carrier websites, Ship24 helps you keep them on your own branded tracking page, reducing “Where is my order?” (WISMO) questions and creating more opportunities for upsells and repeat purchases.


You need an existing Shopify store to use the Ship24 order tracking app. All installation and billing are managed through your Shopify admin.


Who the App is for


The Ship24 Shopify app is designed for Shopify merchants who:


  • Ship with multiple carriers and want a single tracking solution.
  • Wants to reduce support tickets about order status and delivery.
  • Cares about a branded post-purchase experience instead of sending customers to generic carrier pages.
  • Needs a dashboard to monitor shipments, detect delivery issues early, and export reports.


Key Features and Benefits


  • Multi-carrier tracking
  • Shipment dashboard
  • Branded tracking page
  • Delivery email notifications


Flexible Plans with a Free Option


Ship24 offers several plans directly in the Shopify App Store:


  • Free plan – Includes multi-carrier tracking, shipment dashboard, branded tracking page, delivery notifications, and carrier estimated delivery dates.
  • Essential and Pro plans – Add features like AI courier auto-detection, faster tracking refresh, advanced customization, improved dashboards, and higher shipment limits, plus access to services like the Tracking API on higher tiers.


Tip: If you’re unsure which plan to choose, start with the Free plan or use the 14-day free trial for paid plans to test features with your real orders. You can also see all pricing options here.


Next steps


Once you're familiar with the Ship24 AI Order Tracking Shopify app, you can continue with:




Updated on: 15/01/2026

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