How to Track Royal Mail Packages

Introduction

This article explains the setup requirements that apply when tracking Royal Mail shipments on Ship24. To track a Royal Mail shipment correctly, you must include the courier code gb-post when submitting the tracking number. Without it, the shipment will not be tracked in our system.

Royal Mail also only shares new tracking events from the moment the tracker is created, which means earlier events will not be returned. This behavior is based on Royal Mail’s current data-sharing specifications.

What You'll Learn

This article will show you:

Before Your Start

Track Royal Mail Package on the Shipment Dashboard:

• Add One Royal Mail Shipment
• Add Multiple Royal Mail Shipments with Bulk Paste
• Import Royal Mail Shipments via CSV File

Track Royal Mail Packages with Ship24's API

• Create a Single Royal Mail Tracker
• Bulk Create Royal Mail Trackers

Troubleshooting

Best Practice for Royal Mail Tracking

Before You Start

To track Royal Mail shipments correctly, you must use the courier code gb-post when submitting Royal Mail tracking numbers through the API. On the Shipment Dashboard, make sure you manually select Royal Mail when creating the tracker.

Track Royal Mail Packages on the Shipment Dashboard

Ship24’s Shipment Dashboard lets you add shipments manually, in bulk, or by CSV import. The dashboard supports adding a single shipment, multiple shipments, and file imports from one place.

Add One Royal Mail Shipment

Use this method if you want to track one package manually. On your Shipment Dashboard:

1. Click Add shipment.
2. Select the Add one shipment tab.
3. Enter your Royal Mail tracking number.
4. In the Courier field, select Royal Mail or enter the courier code gb-post .
5. Click Add shipment.

Add Multiple Royal Mail Shipments with Bulk Paste

Use this option when you want to add several Royal Mail tracking numbers at once.

1. Click Add shipment.
2. Select the Add multiple shipments tab.
3. Manually select Royal Mail or enter gb-post as the courier.
4. Paste your tracking numbers into the text box, with one tracking number per line.
5. Click Add shipment.

Import Royal Mail Shipments via CSV File

Use CSV import if you manage your tracking numbers in a spreadsheet.

1. Click Add shipment.
2. Select the CSV Import tab.
3. Upload your CSV file.
4. Click Add shipment to start the import.

Track Royal Mail Packages with Ship24's API

If you track Royal Mail packages through the API, create a tracker with the courier code gb-post.

Create a Single Royal Mail Tracker

Use a payload like this:

{

  "trackingNumber": "LA076200660GB",

  "courierCode": ["gb-post"],

}

Bulk Create Royal Mail Trackers

Use a payload like this when creating multiple trackers at once:

[

  {

    "trackingNumber": "LA076200661GB",

    "courierCode": ["gb-post"],

  },

  {

    "trackingNumber": "LA076200662GB",

    "courierCode": ["gb-post"],

  },

  {

    "trackingNumber": "LA076200663GB",

    "courierCode": ["gb-post"],

  }

]

For full request details, response fields, and endpoint specifications, see Ship24’s API Documentation.

Troubleshooting

No tracking result appears

Check that you selected Royal Mail on the dashboard or included gb-post in your API request. Without that courier setting, Royal Mail tracking will not work correctly.

Earlier events are missing

This is expected for Royal Mail. Only events created after the tracker is added to Ship24 will be returned.

Best Practice for Royal Mail Tracking

Create the tracker as early as possible. For example, if the parcel had events on the 1st and 5th of the month, but you create the tracker on the 10th, only events from the 10th onward will be available.

Updated on: 02/04/2026