Understanding Shipment Delivery Statuses

Introduction

Ship24 tracks shipments from thousands of couriers worldwide and assigns each shipment a standard delivery status based on the latest tracking event. These statuses help you quickly understand where a package is in its journey — from dispatch to delivery (or exception).

In this article, we’ll explain what each Ship24 delivery status means and how it helps you stay informed.

In this article we’ll walk you through the 8 different Status

Pending
Info Received
In Transit
Out for Delivery
Delivered
Available for Pickup
Failed Attempt
Exception

Pending

The tracking number has been added to Ship24, but we haven’t received any tracking data yet.
This usually means:
The shipment hasn’t been scanned by the courier yet.
The courier hasn’t shared tracking data yet.

Info Received

Ship24 has received the tracking number and basic info, but the package is not yet physically in the courier’s hands.
This often happens when:
A label has been created.
The parcel hasn’t been dropped off or picked up yet.

In Transit

The shipment is on its way!
This status includes:
Movement between courier facilities.
Departure from or arrival at airports.
Customs clearance in progress.
This is usually the longest phase in the delivery journey.

Out for Delivery

The parcel is with the last-mile courier and will be delivered soon — usually within the same day.
Time to notify your customer! This is the final step before delivery.

Delivered

Success! The package has reached its final destination.
This status is used when:
The delivery was confirmed by the courier
A delivery scan or signature was captured

Available for Pickup

The parcel wasn’t delivered to the recipient directly but is now available at a collection point (e.g., parcel locker, pickup store).
The recipient may need to:
Show ID
Enter a code
Visit the pickup location within a deadline

Failed Attempt

The courier tried to deliver the package but couldn’t complete it.
Reasons may include:
Recipient unavailable
Incorrect address
The courier usually retries or redirects the package.

Exception

Something unexpected happened that is affecting delivery.
Possible causes:
Package lost or damaged
Clearance issue at customs
Returned to sender
Held by courier due to payment or restrictions

Shipments with this status may need your attention.

How statuses are updated

Statuses are updated automatically every time a new event is received from the courier.
You can also manually refresh a shipment in your dashboard if you’re expecting an update.

Find more information about exact status code and meaning in our Documentation

Updated on: 19/06/2025