Glossary

Introduction

This glossary provides definitions for key terms used across our platform and documentation. It serves as a reference to ensure clarity and consistency in communication. Terms are listed alphabetically for easy navigation and are updated regularly.

Glossary

A

• API Tracking – A tracking method that allows users to integrate Ship24’s tracking directly into their system via API.
• API Key – A unique identifier used to authenticate and authorize access to Ship24’s API services.

B

• Branded Tracking Page (BTP) – A customizable tracking page that users can personalize with their brand identity to enhance the customer experience.

C

• Courier – A logistics provider responsible for transporting and delivering shipments, such as DHL, FedEx, or UPS.

D

• Dashboard – The main interface where users can manage their account and access Ship24’s features.
• Delivery Notifications – Automated alerts sent to users or customers to update them on the status of their shipments.

I

• **IOSS (Import One-Stop Shop) – **A European Union system that simplifies VAT collection for businesses selling goods to EU customers

S

• Shipment – A package being transported from one location to another, typically assigned a tracking number for monitoring.
• Shipment Dashboard – A centralized tool within Ship24 that allows users to track, manage, and analyze shipments in real-time.
• Status / Shipment Status – The current stage of a shipment in its delivery journey, such as "In Transit" or "Delivered".

T

• Tracking API – A tracking method that allows users to integrate Ship24’s tracking directly into their system via API.
• Tracking Number – An identifier assigned to a shipment by the courier, allowing users to track its journey through Ship24’s tracking system.
• Transit Time – The time it takes for a shipment to be delivered, starting from when the courier first handles it until it reaches its final destination.

W

• Webhook – A tool that automatically sends tracking updates to your system or website whenever there is a new event or update for a shipment.
• Webhook Secret – A security code that helps confirm that tracking updates sent to your system are really from Ship24.
• Webhook URL – The link (web address) where Ship24 sends automatic tracking updates to your system.

Updated on: 19/06/2025