Question 1

How to Add Shipments to Your Shipment Dashboard

Accepted Answer

Introduction

Adding your shipments to the Ship24 Dashboard is easy and flexible — whether you’re tracking one package or uploading thousands.

In this article we’ll walk you through the 3 ways you can add shipments:

Add a Single Shipment
Add Multiple Shipments (Bulk Paste)
Import Shipments via CSV file

Whatever method you choose to add shipment, always start by:

Go to your Shipment Dashboard.
Click on the “Add shipment” button (top-right).

Add a single shipment

This method is perfect for manually tracking a single parcel.

Steps:

Select the “Add one shipment” tab.
Fill in the following:

Tracking Number (required)
Origin Country and Destination Country (optional but recommended to improve result)
Courier (optional – you can add it manually if you know it or let us auto-detect)
Recipient Post Code (optional – required to get result for some couriers)

Click “Show Options” if you wish to reveal additional fields such as:

Title
Order Number
Recipient Name
Recipient Phone number
Recipient Email

Click “Add shipment” to confirm.

| Tip: Use the dropdown or s

Question 2

Customizing your Branded Tracking Page

Accepted Answer

Introduction

Ship24 offers various customization options, allowing you to personalize the look and feel of your tracking page, add relevant content, and optimize it for engagement.

In this guide, we’ll walk you through the key customization features, including branding and style adjustments, layout modifications, and additional marketing elements.

* Marketing & Upselling

Branding

The Branding tab allows you to personalize your Branded Tracking Page to reflect your brand identity. This section lets you customize the store name, logo, favicon, social media links, navigation menu, and Ship24 branding display.

Navigate to the Branding tab.

Store Information

Store Name: Enter your store’s name to display at the top of the tracking page.
Store Link: Add the URL to your store’s website so users can easily access it.

Favicon & Logo

Favicon: Upload a 128×128 px PNG or JPG file to display as the browser tab icon.
Logo: Upload a 1200×1200 px PNG or JPG file to appear on your Branded Tracking Page.

| Tip: Ensure your images are high quality and within the size limits (1MB max) for the best display.

Social Media Links

Enh

Question 3

Glossary

Accepted Answer

Introduction

This glossary provides definitions for key terms used across our platform and documentation. It serves as a reference to ensure clarity and consistency in communication. Terms are listed alphabetically for easy navigation and are updated regularly.

Glossary

A

API Tracking – A tracking method that allows users to integrate Ship24’s tracking directly into their system via API.
API Key – A unique identifier used to authenticate and authorize access to Ship24’s API services.

B

Branded Tracking Page (BTP) – A customizable tracking page that users can personalize with their brand identity to enhance the customer experience.

C

Courier – A logistics provider responsible for transporting and delivering shipments, such as DHL, FedEx, or UPS.

D

Dashboard – The main interface where users can manage their account and access Ship24’s features.
Delivery Notifications – Automated alerts sent to users or customers to update them on the status of their shipments.

I

**IOSS (Import One-Stop Shop) – **A European Union system that simplifies VAT collection for businesses selling goods to EU customers

S

Shipment – A package being transported from one location to another, typically assigned a tracking number for monitoring.
Shipment Dashboard – A centralized tool within Ship24 that allows users to track, manage, and analyze shipments in real-time.
Status / Shipment Status – The current stage

Question 4

Setting up your Branded Tracking Page

Accepted Answer

Introduction

Ship24 lets you create a Branded Tracking Page that matches your brand with your logo, colors, and marketing placements. This keeps customers engaged while providing real-time updates, reducing "Where Is My Order" (WISMO) inquiries. Use it to upsell products, promote offers, and enhance the post-purchase experience.

Who can use the Branded Tracking Page

To use the Branded Tracking Page, you need to be subscribed to our Tracking Solution. Get started here with our free plan to explore its features—perfect for trying it out! Note that the free plan comes with limitations on shipments and customization options. Upgrade anytime to unlock the full potential of your branded tracking page

Creating your Branded Tracking Page

Follow these steps to initialize your Branded Tracking Page:

Access the Dashboard – Log in to your Ship24 dashboard and navigate to Your Tracking Page in the sidebar.
Go to Settings – Click on the Settings tab to b

Question 5

Knowledge Center Article Writing Guidelines

Accepted Answer

# Knowledge Center Article Writing Guidelines

Tone

Professional yet approachable: Maintain a friendly and professional tone that is easy for users to follow.
Understandable for any user: Avoid overly technical jargon unless necessary, and explain terms when used.
Customer-first language: Speak directly to the user using "you" and "your" to personalize instructions.
Consistency: Standardize terms across all articles. For example: Use "Tracking API" (not “API for tracking”). (see the list of standard terms in this guide)
Actionable instructions: Focus on what users need to do. For example: Instead of “The settings can be accessed,” write “Go to the Settings tab.”

Structure and Formatting

Key Sections to Include

Intro (below main title, before first section): A short summary explaining the purpose of the article and who it’s for.
Sections: Divide each subtopic in a section.
Step-by-Step Instructions: Use numbered lists for clarity / Write each step as a single action to avoid confusion.
FAQs or Troubleshooting: Include a short section addressing common issues.
Conclusion or Next Steps: Suggest what users can do after completing the steps or link to related articles.

Titles

Use Large Title for the main article title (e.g., How to Set Up Your Tracking API).
Use Medium Title for key sections
Use Small Title for

Question 6

Customizing your Delivery Notifications

Accepted Answer

Introduction

Ship24’s Delivery Notifications feature allows you to send beautiful, branded shipment updates directly to your customers’ inboxes — keeping them informed, reassured, and engaged throughout the delivery process.

In this guide, we’ll show you how to customize the design, content and behavior of your Delivery Notifications in just a few clicks.

* Email Content

Settings

Navigate to the Settings tab to start configuring your notifications.

Email sending settings

Sender Email Name: This is the name your customers will see in their inbox. You can personalize it to match your brand (e.g. “My Brand”).
Test Email Address: Use this field to enter your own email address. This allows you to preview how the notification will look by sending yourself a test.

Typography Customization

The typography section allows you to select the font used throughout your tracking page.

Primary Font: Choose a font style from the dropdown menu to apply to your page.

|| Preview Text: A sample sentence, “The quick brown fox jumps over the lazy dog”*, is displayed to preview the selected font in real time. | Tip: Select a font that complements your brand and

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