Articles on: Team

How Team Seats and Billing Work

Introduction

Team is billed per seat, and a seat is one colleague in your organization. This article covers buying seats, how they're counted, adding and removing them, and what happens when you cancel.

Only the Owner can buy, change or cancel seats. Admins can see the Subscriptions page, but its buttons are disabled for them.

Buy seats

Team costs $10 per seat per month, and you can buy 1 to 15 seats at checkout. For more than 15, email contact@ship24.com.

Go to Organization > Subscriptions.
Under Discover our products, find Team (Seats) and click the button next to it.
Under "How many seats do you need?", use - and + to pick the number of seats.
Fill in your Billing information.
Click "Confirm and Pay with Stripe".

Team checkout with the seat selector

Team needs a Tracking API or All-in-one Tracking Solution plan to be useful. If your organization has no tracking plan, or only IOSS, the Subscriptions page shows a banner saying so before you buy.

How seats are counted

The Owner never uses a seat. Seats are only for the people you add, so if you buy 1 seat, the counter shows 0 of 1 seat used.

A seat is in use when it's held by:

An active member
A pending invitation, from the moment it's sent

A seat is freed straight away when you deactivate or remove a member, revoke an invitation, or the person declines it.

You can see how many seats are in use at the top of Organization > Team members.

Seat counter on the Team members page

When every seat is in use, the counter turns amber, a banner explains your options, and Invite user is disabled. Free a seat by deactivating or removing a member, or buy another one.

Team members page with every seat in use

Add more seats

Go to Organization > Subscriptions.
In the Team (Seats) section, click "Manage seats".
Increase the number of seats and confirm.

You can also click "Need another seat? Buy one" on the Team members page.

Team (Seats) section with the Manage seats button

New seats are ready to use straight away. A seat added partway through your billing cycle is pro-rated: for the first period you pay only for the time left in the cycle, then $10 a month after that. For example, a seat added halfway through the cycle costs about $5 for that first period.

Team has its own billing date, separate from your tracking plan. You can see it under Estimated upcoming invoice in the Team (Seats) section.

Remove a seat

Go to Organization > Subscriptions.
In the Team (Seats) section, click "Manage seats".
Decrease the number of seats and confirm.

You can only remove a seat that nobody is using. To remove an occupied seat, first deactivate or remove the member, or revoke the invitation holding it.

Removing a seat takes effect immediately and isn't refunded. You keep paying for the current billing cycle, and the seat can't be used for the rest of it.

Cancel Team

Go to Organization > Subscriptions.
In the Team (Seats) section, click "Cancel subscription".
Click "Cancel Now" to confirm, or "Keep my subscription" to go back.

Cancel your Team (Seats) subscription confirmation

Cancelling takes effect immediately. Every seat closes and every member is removed from your organization at once. If you buy Team again later, your previous members don't come back and you'll need to invite them again.

Cancelling Team doesn't affect your tracking plan.

Common questions

Does the Owner need a seat?

No. The Owner is never counted, so every seat you buy is for a colleague.

Can I get a refund for a seat I removed?

No. Removing a seat ends it immediately, with no refund for the rest of the billing cycle.

I need more than 15 seats

Email contact@ship24.com and we'll set up a plan for you.

Can I buy Team through the Shopify app?

Not from inside Shopify. If your tracking plan is billed through the Shopify app, log in to your Ship24 dashboard and buy Team from Organization > Subscriptions instead. Team is then paid by card through Stripe, separately from your Shopify subscription.

Next steps

Updated on: 02/11/2026

Was this article helpful?

Thank you!