Question 1

How to Add Shipments to Your Shipment Dashboard

Accepted Answer

Introduction

Adding your shipments to the Ship24 Shipment Dashboard is easy and flexible, whether you are tracking one package or uploading thousands.

This article walks you through the three ways you can add shipments:

Add a single shipment
Add multiple shipments (bulk paste)
Import shipments via CSV file

Whatever method you choose, always start by:

Go to your Shipment Dashboard.
Click the “Add shipment” button (top-right).

Add a single shipment

This method is perfect for manually tracking a single parcel.

Steps

Select the “Add one shipment” tab.
Fill in the following:

Tracking Number (required)
Origin Country and Destination Country (optional, but recommended to improve results)
Courier (optional, add it manually if you know it or let Ship24 auto-detect it)
Recipient Post Code (optional, required by some couriers)

Click “Show Options” to reveal additional fields:

Title
Order Number
Recipient Name
Recipient Phone number
Recipient Email

Click “Add shipment” to confirm.

| Tip: Use the dropdown or start typing to quickly find the right c

Question 2

Get Started with Ship24

Accepted Answer

Introduction

Welcome to Ship24, your all-in-one shipment tracking solution. Whether you are a small ecommerce business or a large logistics provider, Ship24 helps you track shipments across multiple couriers, keep customers informed, and automate your delivery workflow.

This guide walks you through the key steps to get started.

Create your free account

Sign up for a free account on our website. No credit card is required, and you can start tracking shipments right away.

Once you are logged in, you land on your Shipment Dashboard, where everything starts.

Choose the right plan

Ship24 sells tracking as three separate products, and which one you want depends on whether you have developers.

All-in-one Tracking Solution if you want a tracking page and customer emails without building anything
Tracking API and Webhook if you want tracking inside your own system
Tracking API, per call for occasional one-off lookups

Each has a free tier you can stay on while you try things out. See [Ship24 pricing and pla

Question 3

Understanding Shipment Delivery Statuses

Accepted Answer

Introduction

Ship24 tracks shipments from thousands of couriers worldwide and assigns each shipment a standard delivery status based on the latest tracking event. These statuses help you quickly understand where a package is in its journey, from dispatch to delivery or exception.

In this article we explain what each Ship24 delivery status means and how it helps you stay informed.

Introduction

The Shipment Dashboard lets you quickly find specific shipments, or analyse groups of shipments, using search, filters and sorting. This helps you get to the tracking information that matters most to your operations.

Search for a shipment

Type or paste the tracking number in the search field at the top of the Shipment Dashboard.
The results show shipments that exactly match the tracking number entered.

|| Only full tracking numbers are searchable. Partial matches and order numbers are not supported in the search field.

| To find a shipment by order number instead, use the filters below.

Filter your dashboard

Filters narrow down the list of shipments displayed. To filter your dashboard:

Click Add Filters.
Select one or more filters from the available options.
Click Apply.

With the filters selected, choose the value to apply:

Choose a filter to change its value.
Select or enter the value you are looking for.
Clic

Question 5

Customizing Your Branded Tracking Page

Accepted Answer

Introduction

The Branded Tracking Page editor has three tabs. General covers the page address and embedding, Content covers everything your customers read, and Style covers how it looks.

A live preview sits beside the editor and updates as you type, so you can see the result before saving.

This article covers the Content and Style tabs. For creating and managing pages, see setting up your Branded Tracking Page.

Before you start

Two things apply throughout the editor.

The preview is a simulator. Switch it between Search and Status to see either the lookup form or a tracking result, and between Desktop and Mobile. On the Status view you can choose which delivery status to render, which is how you check your wording for cases you rarely see live, such as a failed attempt or an order that cannot be found.

Content is stored per language. If your page offers more than one language, the Editing language sele

Question 6

Setting Up Your Branded Tracking Page

Accepted Answer

Introduction

A Branded Tracking Page gives your customers a tracking page that looks like your store instead of a courier website. You control the branding, the content, and the layout, which keeps customers engaged and cuts down on "Where Is My Order" enquiries.

This article covers creating a page and managing your pages. For everything inside the editor, see customizing your Branded Tracking Page.

Who can use it

Branded Tracking Pages are part of the All-in-one Tracking Solution. You can start on the free plan to try it out, with limits on shipments and customization options.

How many pages you can run depends on your plan:

| Plan | Tracking pages | | --- | --- | | Free | 1 | | Essential | 3 | | Pro | 10 | | Enterprise | 10 |

Running several pages is useful when you sell under more than one brand, serve different markets, or want a separate page for a campaign. See Ship24 pricing and plans explained to compare plans.

| Multiple pages are available on the current version of the Branded Tracking P

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